An exciting opportunity is available within Vision Drive to join our award-winning team based in Lincoln as a Customer Service Advisor as part of our company growth plan.
Location: Nettleham (LINCOLN)
Type: Full time
Salary: £16,500-£18,000 per annum
The right candidate will be organised, with good attention to detail, confident on the phone with a friendly and outgoing manner and have previous customer service experience or from a customer service background.
Vision Drive is one of the fastest growing companies in our region and we are seeking committed and forward-thinking individuals to join our winning team. Our values and culture circulate around honest and caring customer service, with a passion for making sure they get the best possible result for our customers and business.
This role is about customer service and you will be taking calls from our customers that need your support and help with their logistic bookings and delivery enquiries.
Our ultimate goal is to deliver exceptional customer service but there are bound to be some challenging conversations in this role, so it is up to you to be resilient and need to multitask with our wider logistics team as well as delivering a fabulous experience and solving problems in a timely manner.
It takes a lot of rapport building and sometimes objection handling to ensure the right outcome for the customer and the business, meaning to be successful in this role you need to be:
• Consistently positive, resilient and engaging
• Empathetic and able to build rapport quickly
• Determined to continuously deliver and succeed
• Creative and willing to challenge the status Quo
At Vision Drive we pride ourselves on the relationships we have with our customers and in this exciting role, you would be the voice of our brand.
To apply simply send your CV to firstname.lastname@example.org