VisionDrive was founded with the sole purpose of providing dealerships, suppliers and sales teams with the efficient and professional transport solution they have been desperate to find.
Our team have all worked as sales executives, business managers or service leaders in the car and transport industry and know exactly what our customers expect. We have all experienced the feeling of being desperate for a vehicle to arrive in order to close a deal and ensure our customer’s experience is the best it possibly can be.
Our team is committed to making sure all areas of our service are the best they can be.
CRITICAL NON ESSENTIALS
To us it’s the little things that make all the difference! Here are just a few examples of what we like to keep in mind everyday:
- We aim to return our customers’ calls within 30 minutes.
- We check that the car we are delivering has all of its required paperwork and if not we tell our customers as soon as possible so alternative arrangements can be made. (We have all lost sales because of that allusive V5!)
- We behave professionally when in your dealerships – we know our team is also being observed by your customers.
- We make our deliveries as quickly as possible. We understand you are busy and having to check in cars is not always the most effective use of your team’s time.
- We will call or email ahead if we know our delivery may be delayed due to traffic or an unforeseen issue, ensuring you are kept in the loop at all times.
- Our team will never just help themselves to your facilities; we know the customer coffee machine costs a fortune.